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Frequently Asked Questions
Get quick answers to common questions about our services, process, and support
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General Questions
We offer comprehensive software development services including custom web applications, mobile app development for iOS and Android, custom software solutions, and IT consulting. Our team specializes in modern technologies and agile development methodologies to deliver high-quality solutions that meet your business needs.
We've been providing software development services since 2020. In this time, we've successfully delivered over 50 projects for clients ranging from startups to enterprise-level organizations across various industries.
We work with clients across diverse industries including healthcare, finance, e-commerce, education, logistics, manufacturing, and professional services. Our adaptable approach allows us to understand and address the unique challenges of different sectors.
Technical Questions
We use modern, industry-standard technologies including React, Vue.js, Angular for frontend; Node.js, PHP, Python for backend; React Native, Flutter for mobile development; and cloud platforms like AWS and Azure. We choose the best technology stack based on your project requirements and long-term goals.
Yes, we offer complete hosting and deployment solutions. We can set up your application on cloud platforms like AWS, Azure, or Google Cloud, configure CI/CD pipelines, and provide ongoing server management and monitoring services.
Absolutely! We specialize in system integration and can work with your existing infrastructure, databases, and third-party services. We'll analyze your current systems and design seamless integration solutions that enhance rather than disrupt your operations.
Billing & Pricing
We offer flexible pricing models including project-based fixed pricing, monthly retainers, and hourly rates. The pricing depends on project complexity, timeline, and specific requirements. We provide detailed quotes after understanding your needs during our initial consultation.
We typically work with milestone-based payments. For most projects, we require 30-50% upfront to begin work, with remaining payments tied to project milestones and final delivery. This protects both parties and ensures steady project progress.
We accept various payment methods including bank transfers, credit cards, PayPal, and cryptocurrency for international clients. We'll work with you to find the most convenient payment method for your organization.
Support & Maintenance
Yes, we offer comprehensive post-launch support including bug fixes, security updates, performance monitoring, and feature enhancements. We provide different support packages to match your needs and budget, from basic maintenance to full managed services.
Our standard support hours are Monday through Friday, 9 AM to 6 PM EAT. For critical issues, we offer 24/7 emergency support as part of our premium support packages. Response times vary based on the support level you choose.
You can contact us via email at info@xonib.com, through our support portal, or by phone. For existing clients, we also provide dedicated communication channels like Slack or project management tools for ongoing projects and support requests.
Still Have Questions?
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