Xonib Software Solutions | Software Solutions

Last updated: October 24, 2025
Effective date: January 1, 2024

By accessing and using our website and services, you agree to be bound by these terms and conditions.

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Xonib Software Solutions ("we," "us," or "our"). By accessing or using our website, services, or any related content, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our services.

2. Description of Services

Xonib Software Solutions provides technology solutions including:

Custom Software Design and Development
Software Integrations
Software Enhancement and Upgrades
Software Maintenance
Software Innovation

3. User Responsibilities

When using our services, you agree to:

Comply with all applicable laws and regulations
Respect intellectual property rights
Not use services for illegal or harmful purposes
Not attempt to breach security measures

Provide truthful and accurate information
Keep your contact information up to date
Notify us of any changes that may affect our services
Maintain confidentiality of any login credentials

Respond promptly to our requests for information
Provide necessary access and resources for project completion
Review and approve deliverables in a timely manner
Communicate any concerns or changes promptly

4. Payment Terms

Project-Based Work

40% upfront payment required
Remaining 60% due upon completion
Payment terms: Net 30 days
Late fees: 1.5% per month

Ongoing Services

Monthly billing in advance
Payment due within 15 days
Automatic renewal unless cancelled
30-day cancellation notice required

Important: Services may be suspended for non-payment after 30 days past due.

5. Intellectual Property

Client Ownership

Upon full payment, clients can own all custom code, designs, and content created specifically for their project basing on the signed project terms.

Our Ownership

We retain rights to our methodologies, tools, frameworks, and any pre-existing intellectual property.

Third-Party

Some projects may use third-party libraries or services subject to their own licensing terms.

Portfolio Rights

We may showcase completed work in our portfolio unless otherwise agreed in writing.

6. Confidentiality

We understand the importance of protecting your confidential information:

We Protect:

Business strategies and plans
Technical specifications
Customer data and lists
Financial information
Proprietary processes

We May Disclose:

Information that becomes public
Information we knew beforehand
Information required by law
Information with your consent
General knowledge and experience

7. Service Level and Support

Support Level	Response Time	Availability	Coverage
Critical	2 hours	24/7	System down, security issues
High	4 hours	Business hours	Major functionality issues
Medium	1 business day	Business hours	Minor bugs, feature requests
Low	3 business days	Business hours	General inquiries, documentation

8. Limitations of Liability

Important Legal Notice

To the fullest extent permitted by law, Xonib Software Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

Our total liability for any claim shall not exceed the amount paid by you for the specific service giving rise to the claim.

9. Termination

By You

30-day written notice for ongoing services
Immediate termination with cause
Pay for work completed to date
Return of your data and materials

By Us

30-day notice for convenience
Immediate termination for breach
Non-payment after 30 days
Violation of these terms

10. Dispute Resolution

We prefer to resolve disputes amicably:

Direct Communication: Contact us directly to discuss the issue
Mediation: If needed, we'll engage in good-faith mediation
Arbitration: Binding arbitration as a last resort
Governing Law: These terms are governed by Ugandan law

11. Changes to Terms

We may update these terms from time to time. Changes will be communicated through:

Email notification

Website notice

30-day advance notice

12. Contact Information

For questions about these Terms of Service, please contact us:

info@xonib.com

+256 781484559

Xonib Software Solutions
Kampala, Uganda

These terms constitute the entire agreement between you and Xonib Software Solutions regarding your use of our services.

Terms of Service